DHL and Alibaba.com sign memorandum, with Accio set to add freight forwarding quotes and booking capabilities

DHL Group and Alibaba.com have signed a memorandum of understanding to explore using AI to improve the cross-border logistics experience for small and medium-sized businesses. The two sides will assess integrating DHL Global Forwarding’s logistics services into Alibaba.com’s AI agent platform, Accio, connecting it to quoting and booking capabilities so businesses can obtain real-time freight forwarding quotes, compare shipping options, and book shipments. This capability is the first in a series of DHL logistics services the two sides plan to introduce. The announcement was made during Alibaba.com’s CoCreate 2026 conference in Los Angeles.