An Amazon Seller Couple Registered Separate Accounts and Were Suspended After a “Protocol 3” Video Verification; Mark Explains a Path to Resolve the Issue

An Amazon seller couple triggered a “Protocol 3” video verification before peak season after registering accounts under separate companies. During the review, the husband acknowledged that they were married and later submitted their marriage certificate. This violated Amazon’s policies on multiple-account associations and beneficial ownership, so the accounts are likely to lose their selling privileges. Mark recommends that sellers undergoing video verification may refuse to answer questions about their marital privacy, deny any association, and prepare consulting agreements and transfer records. He also notes that details such as inconsistencies in the information provided when setting up a new account can easily trigger a “Protocol 3” review.