Amazon FBA partial refunds can now be configured by return reason
Amazon’s FBA partial refund program has added the option to configure settings by return reason. FBA sellers in the United States, United Kingdom, Germany, France, Italy, Spain, and Canada can choose which customer return reasons are eligible for partial refunds. Sellers can configure this in two ways: set different refund rates by return reason for all ASINs, with up to three configuration sets; or upload an Excel file specifying the products and return reasons eligible for partial refunds. Products or reasons not included will continue to follow the standard returns process.
Why selected:The source describes two ways to configure the new return-reason settings for Amazon FBA partial refunds, allowing sellers to choose between settings for all ASINs or specified ASINs.